Effective date: 21 March 2026
This Privacy Policy explains how Growlabs GmbH, Reuslistrasse 27, 4450 Sissach, Switzerland, CHE-113.208.467, operating the BiggerBudz brand and website (“Growlabs”, “BiggerBudz”, “we”, “us”), collects, uses, discloses and protects personal data.
This Privacy Policy applies to the BiggerBudz website, online shop, customer accounts, retailer applications, order handling, shipping arrangements, customer support, marketing communications, business-to-business contact management, and related services.
This Privacy Policy supplements our Terms and Conditions, Shipping Policy, and Cookie Policy.
The controller responsible for the processing described in this Privacy Policy is:
Growlabs GmbH
Reuslistrasse 27
4450 Sissach
Switzerland
E-mail: info@growlabs.ch
This Privacy Policy applies to:
Depending on how you interact with us, we may collect the following categories of personal data.
This may include:
When you use our website, we may automatically collect:
We may receive personal data from:
We process personal data for the following purposes.
We use data to provide the website, maintain security, ensure technical functionality, remember selections, manage sessions, and protect the website from abuse, attacks, or fraud.
We process personal data to:
Because goods are shipped from Switzerland and may be delivered cross-border, we process data to:
We use personal data to respond to enquiries, assist with orders, retailer onboarding, returns, complaints, product questions, and compliance-related requests.
We process business contact and business verification data to:
Where legally permitted, we may process business contact data obtained from public or commercial sources to identify potential retail buyers, perform B2B outreach, manage prospecting activities, and document opt-outs or objections.
Where legally permitted, we may use personal data to:
Where consent is required, we rely on your consent.
We may process personal data to:
We may use data to understand website use, improve user experience, measure conversions, optimise product pages, and improve marketing and business performance.
For orders we typically process:
For retailer verification we may process:
For marketing we may process:
Depending on the applicable law and the context of the processing, we process personal data on one or more of the following grounds:
If you are located in a jurisdiction that grants you additional rights or requires a specific legal basis, those rules remain unaffected.
We use cookies and similar technologies to operate the website, store your preferences, keep your shopping basket working, remember consent choices, analyse traffic, and support marketing and advertising activities.
Further details are set out in our Cookie Policy. Non-essential cookies and similar technologies are used only in accordance with the applicable legal requirements and your consent choices where required. Swiss FDPIC guidance requires transparent information and, depending on the setup and intrusiveness, a valid possibility to reject or valid consent; EU rules require prior consent for non-essential cookies and easy withdrawal.
We may disclose personal data to the following categories of recipients where necessary:
We may also disclose data within Growlabs’ internal business operations where necessary to manage sales, compliance, support, finance, marketing and retailer relationships.
Because Growlabs is based in Switzerland and may use service providers in Switzerland, the EEA, the UK, the United States and other countries, personal data may be processed internationally.
If personal data originating from the EU/EEA is transferred to Switzerland, that transfer benefits from the EU’s adequacy framework for Switzerland. For transfers to other countries not covered by an adequacy decision, we seek to use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms where required.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:
As a rule:
Where possible, we anonymise or delete data once it is no longer needed.
If you subscribe to our newsletter or otherwise lawfully receive marketing from us, we may contact you by e-mail and, where applicable, by other communication channels.
You can unsubscribe at any time by:
For B2B contacts, we may retain minimal suppression data to ensure that an opt-out or objection is respected.
If you are a retailer, shop owner or business contact, we may obtain your business contact details from public or commercially available sources, such as:
We use such data to identify and contact potential retail buyers, verify business status, and manage B2B commercial relationships, subject to applicable law and your right to object.
We may use automated tools to support:
Age or ID checks, where used, are handled through our own website processes rather than through a separately named external age-verification provider, unless we indicate otherwise in the future.
We do not intend to make solely automated decisions that produce legal or similarly significant effects for you unless this is necessary, lawful, and appropriately disclosed. Swiss FDPIC guidance notes a specific duty to inform regarding automated individual decisions.
We implement appropriate technical and organisational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include:
No online system is completely secure, but we seek to apply a level of security appropriate to the risk.
Depending on the law that applies to you, you may have the right to:
Under the Swiss FADP, data subjects have a right to request information from the controller. Swiss guidance explains that the information provided should include the identity and contact details of the controller, the type of data processed, the purpose, recipients or categories of recipients, and the storage period or criteria for determining it.
To exercise your rights, contact us at info@growlabs.ch.
We may ask you to verify your identity before responding.
Our products and services are intended only for persons who are at least 18 years old. We do not knowingly market to or intentionally collect personal data from children for the purpose of selling our products.
If you believe that a minor has unlawfully provided us with personal data in connection with an order or account, please contact us.
Our website may contain links to third-party websites, services, or embedded content. If you click on such links or activate external content, your data may be processed by the relevant third party under that third party’s own privacy policy.
Our website may also include social media elements, videos, maps, marketing tags, or other third-party technologies. Where required, these are activated only on the basis of your consent settings.
We may update this Privacy Policy from time to time to reflect legal, technical, business or operational changes.
The version published on this page is the current version. The effective date appears at the top.
For privacy-related questions or requests, please contact:
Growlabs GmbH
Reuslistrasse 27
4450 Sissach
Switzerland
E-mail: info@growlabs.ch
Last updated / Effective date: 21 March 2026
These Terms and Conditions (“T&Cs”) govern the legal relationship between Growlabs GmbH, Reuslistrasse 27, 4450 Sissach, Switzerland, CHE-113.208.467 (“Growlabs”, “BiggerBudz”, “we”, “us”), and customers ordering goods through the BiggerBudz online shop.
BiggerBudz is a brand and sales channel operated by Growlabs GmbH.
For the purposes of these T&Cs:
Consumer means a natural person acting for purposes that are outside that person’s trade, business or profession.
Business Customer means a natural or legal person acting in the exercise of a trade, business or profession.
Retail Buyer means a Business Customer approved by us for resale to end customers or for retail store sale.
Wholesaler / Distributor means a buyer whose business model primarily consists of bulk onward distribution, brokering, marketplace redistribution, or resale into wholesale channels.
Goods means the products offered in the BiggerBudz online shop.
Order means the customer’s binding offer to purchase Goods through the website.
Website means the BiggerBudz online shop and related online pages operated by us.
2.1 These T&Cs apply to all orders, deliveries and services made through the BiggerBudz online shop and all related contractual relationships between us and our customers.
2.2 Conflicting or deviating terms of the customer shall not apply unless we have expressly agreed to them in writing.
2.3 These T&Cs apply to both Consumers and Business Customers. Clauses expressly marked for one customer category apply only to that category.
3.1 Orders may only be placed by persons with full legal capacity who are at least 18 years old.
3.2 By using the Website and placing an Order, the customer confirms that:
a) they meet the applicable legal age requirements;
b) they are legally permitted to purchase, possess, receive and use the ordered Goods in the destination country; and
c) all information provided during checkout is complete and accurate.
3.3 We reserve the right to request age verification, identity verification, business verification, VAT verification, resale verification, or any other compliance documentation reasonably required before accepting or fulfilling an Order.
4.1 BiggerBudz primarily serves verified retail buyers and selected end customers.
4.2 We may offer business accounts, retailer pricing, trade conditions or other B2B benefits only to approved Business Customers.
4.3 Unless expressly agreed otherwise in writing, BiggerBudz does not supply wholesalers, brokers, marketplace aggregators, or unauthorized distributors.
4.4 We reserve the right to refuse, restrict, suspend or terminate B2B or retailer status where we reasonably conclude that:
a) the applicant is not a genuine retail buyer;
b) the applicant is a wholesaler, broker or marketplace redistributor;
c) the applicant intends to resell into restricted markets;
d) the applicant makes unlawful product claims; or
e) the applicant otherwise does not fit our distribution model.
4.5 Business Customers may be required to provide trade register information, store details, website details, VAT information, product placement information, and any other documents reasonably requested by us.
5.1 Our Goods are offered only for destinations, customer categories and product categories approved by us.
5.2 Product availability may vary by country, region, customer type, shipping route, product format and current compliance status.
5.3 The presentation of Goods in the online shop does not mean that such Goods are lawful, available or deliverable in every country.
5.4 We reserve the right to reject, suspend, hold, limit or cancel any Order where:
a) the legal status of the product in the destination country is restricted, uncertain or has changed;
b) import, possession, marketing, resale or use of the product may violate applicable law;
c) required compliance documentation is missing or cannot be verified;
d) the customer does not pass age, identity, business or destination checks;
e) the Order appears intended for unlawful resale, wholesale redistribution or circumvention of local law; or
f) shipment is blocked or restricted by a carrier, customs authority or regulatory issue.
5.5 If we cancel an Order before dispatch, any payment already received will be refunded using the original payment method unless mandatory law requires otherwise.
6.1 Our Goods must only be used, stored, marketed, advertised and resold in accordance with the laws and regulations applicable in the country of delivery and the country of intended use or resale.
6.2 Unless expressly stated otherwise in compliant product documentation, our Goods are not sold as medicinal products, medical devices or therapeutic products.
6.3 Nothing on the Website shall be understood as medical advice, therapeutic advice, or a promise of health-related results.
6.4 Customers are responsible for reviewing the product descriptions, instructions, storage guidance and warnings provided on the Website and/or with the product.
6.5 Business Customers are responsible for ensuring that any resale, display, storage, labeling, marketing, advertising and onward distribution of the Goods complies with applicable law.
7.1 Product listings, descriptions, photographs, illustrations, availability information and prices shown on the Website constitute an invitation to place an Order and do not constitute a binding offer by us.
7.2 Minor deviations customary in trade, technically unavoidable deviations, packaging changes, and reasonable product updates remain reserved, provided the Goods remain materially equivalent and lawful.
8.1 The prices displayed at the time of Order shall apply.
8.2 Unless otherwise stated:
a) consumer prices include VAT or other applicable sales taxes where legally required;
b) B2B prices may be displayed exclusive of VAT where legally permissible;
c) shipping, packaging, customs charges, import duties, local taxes and similar charges are charged separately unless expressly stated otherwise.
8.3 We reserve the right to correct obvious pricing, typographical, product-description or system errors.
8.4 If a pricing error is obvious and should reasonably have been recognised as such, we may reject or cancel the Order before dispatch. Any payment already made will be refunded.
9.1 Vouchers, discount codes and other promotional offers may only be used in accordance with their specific conditions.
9.2 Unless expressly stated otherwise, vouchers cannot be combined.
9.3 We may reject or cancel the use of a voucher where:
a) the voucher is used outside its intended scope;
b) the relevant conditions are not met;
c) the voucher was obtained or used unlawfully, abusively or fraudulently; or
d) technical misuse has occurred.
10.1 By completing the checkout process and clicking the final order button, the customer submits a binding offer to purchase the selected Goods.
10.2 An automatically generated confirmation of receipt does not yet constitute acceptance of the Order.
10.3 The purchase contract is concluded only when we expressly accept the Order by:
a) sending an order confirmation; or
b) dispatching the Goods.
10.4 We may refuse an Order to the extent permitted by law.
10.5 The customer is responsible for ensuring that all information submitted during checkout is correct and complete. Invoice details may not be changeable after Order placement.
11.1 The payment methods available at the time of purchase are displayed in the online shop.
11.2 Unless otherwise agreed, payment is due in advance.
11.3 For Business Customers, separate payment terms, credit terms, invoice terms or minimum order quantities may be agreed in writing.
11.4 If a payment is reversed, disputed or charged back without legal justification, we reserve the right to recover the actual bank fees, third-party fees and reasonable administrative costs incurred.
11.5 We may suspend shipment, retailer access or future Orders if there are payment issues, outstanding invoices, fraud concerns or unresolved disputes.
12.1 Deliveries are made only to destinations offered during checkout or otherwise expressly confirmed by us.
12.2 Orders are dispatched using the shipping providers selected or offered by us.
12.3 Delivery times are estimates only, unless we have expressly agreed a binding delivery date in writing.
12.4 We may make partial deliveries where reasonable.
12.5 If Goods are unavailable, delayed, restricted or undeliverable due to legal, regulatory, customs, carrier, supply-chain or operational reasons, we may withdraw from the contract in whole or in part. Payments already made for unavailable Goods will be refunded.
12.6 Unless otherwise agreed, Goods are shipped in suitable packaging. Any reference to neutral or discreet packaging is subject to technical and carrier limitations.
12.7 All Goods are shipped from Switzerland. Orders for in-stock Goods are usually processed and dispatched within 24 hours on business days. Dispatch times are estimates only and are not guaranteed.
12.8 For Business Customers, unless otherwise agreed in writing, all deliveries are made EXW Growlabs GmbH, Reuslistrasse 27, 4450 Sissach, Switzerland, Incoterms® 2020. If we arrange shipment for a Business Customer, this is done only as an ancillary service in the buyer’s name and on the buyer’s behalf, at the buyer’s risk and expense.
12.9 For cross-border orders, and to the extent legally and operationally possible, any shipment arranged by us is treated as a separate shipping service carried out in the customer’s name and on the customer’s behalf. The customer is solely responsible for ensuring that the Goods may be lawfully imported, possessed, marketed, resold and used in the destination country. Unless mandatory law provides otherwise, the customer bears all import duties, taxes, customs charges, handling fees, brokerage fees, permits, notifications and destination-country compliance obligations.
12.10 Where export formalities from Switzerland must legally be completed by us, our carrier, or a commissioned customs service provider, this does not shift destination-country import responsibility or compliance responsibility away from the customer.
12.11 If a shipment is refused, blocked, returned, detained, destroyed, or otherwise affected by customs issues, unpaid import charges, incorrect delivery details, destination-country restrictions, or non-compliance, the customer remains responsible for all resulting costs. Any refund in such cases is at our sole discretion, except where mandatory law requires otherwise, and any refund may be reduced by all costs incurred.
13.1 For Consumers, the risk of accidental loss or accidental deterioration passes upon delivery of the Goods to the Consumer or to a person designated by the Consumer.
13.2 For Business Customers, risk passes in accordance with the agreed commercial term and, unless otherwise agreed in writing, this is EXW Growlabs GmbH, Reuslistrasse 27, 4450 Sissach, Switzerland, Incoterms® 2020.
13.3 If we arrange transport for a Business Customer, this does not alter the agreed allocation of risk unless expressly agreed otherwise in writing.
14.1 The delivered Goods remain our property until full payment has been received.
14.2 Business Customers may resell Goods subject to retention of title only in the ordinary course of business and only if they are not in payment default.
For orders for which no mandatory statutory withdrawal right applies, including in particular orders governed solely by Swiss law, returns and refunds are accepted only on a voluntary basis and only under the conditions stated in these Terms and Conditions.
In such cases, a return may be accepted only if:
a) the Goods are unused, unopened, undamaged and in the same condition as when purchased;
b) the Goods are returned in their original packaging, complete and fit for resale;
c) the return request is made in writing within the period specified by us, if any; and
d) the return is approved by us in advance.
There is no right to refund for opened, used, damaged, incomplete, relabelled, contaminated, consumed, altered or no-longer-resaleable Goods, except where mandatory law provides otherwise.
If the customer is a consumer and mandatory consumer law grants a right of withdrawal, that right remains unaffected.
Where such mandatory law applies, the consumer may withdraw from the distance contract within 14 days without giving reasons.
Unless mandatory law provides otherwise, the buyer bears the direct costs of returning the Goods.
This also applies to consumers to the extent legally permitted and provided that the consumer was informed of this obligation before concluding the contract. We do not accept COD returns.
Returned Goods must be properly packed and protected against transport damage.
For voluntary returns and all non-mandatory return cases, refunds are granted only for Goods that are unused, unopened and in the same condition as when purchased.
For consumer withdrawals governed by mandatory EU law, the consumer is liable for any diminished value resulting from handling the Goods beyond what is necessary to establish their nature, characteristics and functioning. We reserve the right to reduce the refund accordingly where legally permitted.
Where a refund is due, we may withhold it until:
a) we have received the returned Goods; or
b) the customer has provided proof of return,
whichever occurs first, to the extent permitted by applicable law. Refunds will be made using the original payment method unless otherwise agreed.
Outside mandatory statutory rights, there is no refund entitlement for:
a) opened Goods;
b) used Goods;
c) Goods not returned in original condition;
d) Goods with damaged, missing or unusable packaging;
e) Goods affected by improper storage or handling after delivery;
f) Goods no longer suitable for resale.
Where legally permitted, the right of withdrawal does not apply, or is lost, for sealed Goods that are not suitable for return for reasons of health protection or hygiene once unsealed after delivery.
Where we rely on this exception, the relevant Goods will be clearly identified as such before purchase and/or by seal notice on the packaging.
If returned Goods do not meet the applicable return conditions, we may reject the return and send the Goods back to the buyer at the buyer’s cost, unless mandatory law requires otherwise.
17.1 This returns policy does not affect mandatory rights relating to defective Goods, wrong deliveries or transport damage.
17.2 Obvious transport damage or obvious defects should be documented and reported to us without undue delay after receipt.
17.3 In the event of a justified defect claim, we may repair, replace, credit or refund the affected Goods, unless mandatory law requires otherwise.
18.1 For Business Customers, all sales are final except where:
a) we expressly agree otherwise in writing; or
b) mandatory non-excludable law provides otherwise.
18.2 Business Customers bear all return shipping costs unless we expressly agree otherwise in writing.
18.3 Goods returned by Business Customers without prior approval may be refused.
19.1 The customer acknowledges that hemp-, CBD- and cannabinoid-related Goods may be regulated differently depending on the country, region, product format, intended use, presentation, labeling, marketing and current administrative practice.
19.2 The customer is solely responsible for ensuring that the possession, import, marketing, resale and use of the Goods are lawful in the place of destination and intended use.
19.3 Nothing on the Website shall be interpreted as legal advice regarding the lawfulness of a product in a specific country.
19.4 We reserve the right at any time to restrict products, shipping destinations, shipping routes, customer categories or sales channels for compliance reasons.
20.1 Business Customers may not, unless expressly authorised in writing:
a) resell into restricted destinations;
b) relabel or repackage the Goods;
c) make medical, therapeutic or otherwise unlawful claims;
d) use our trademarks, product texts, images or marketing material outside the scope approved by us;
e) present themselves as an exclusive distributor or official representative of BiggerBudz.
20.2 Business Customers are responsible for all legal compliance related to their own retail, display, marketing and resale activities.
21.1 We are liable in accordance with applicable statutory law for intent and gross negligence.
21.2 In cases of slight negligence, we are liable only for breach of essential contractual obligations and only for foreseeable, typical damage, to the extent permitted by law.
21.3 Nothing in these T&Cs excludes or limits liability where such exclusion is not permitted by mandatory law, including liability for wilful misconduct, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory product liability.
21.4 To the fullest extent permitted by law, we do not accept liability for:
a) indirect or consequential losses;
b) damage caused by unlawful or improper use of Goods;
c) resale or onward distribution in breach of law or these T&Cs;
d) customs detention, seizure, import refusal or regulatory action caused by destination-country restrictions not reasonably controllable by us;
e) temporary Website interruptions, technical failures or external network failures.
22.1 For Business Customers only, and to the extent permitted by law, our aggregate liability arising out of or in connection with a specific Order is limited to the net invoice value of the affected Goods.
22.2 This limitation does not apply where liability cannot legally be limited.
23.1 All texts, images, graphics, trademarks, logos, product names, branding, layouts, designs and other content on the Website are protected by intellectual property rights.
23.2 Any reproduction, distribution, framing, scraping, data extraction, commercial reuse or other exploitation of Website content without our prior written consent is prohibited, except where mandatory law provides otherwise.
23.3 Approved retailers may use authorised marketing material only within the scope expressly permitted by us.
24.1 Customers are responsible for keeping their account access data confidential.
24.2 The customer must immediately notify us if they suspect unauthorised use of their account.
24.3 We are not liable for losses resulting from unauthorised use of login credentials where the customer failed to protect them adequately.
25.1 We process personal data in accordance with applicable data protection law.
25.2 Further information on the processing of personal data is set out in our Privacy Policy and Cookie Policy.
26.1 The Website may contain links to third-party websites.
26.2 We have no control over the content of third-party sites and do not adopt such content as our own.
26.3 We assume no responsibility for the content, legality, availability or privacy practices of third-party sites.
27.1 We are not liable for delays or non-performance caused by events beyond our reasonable control, including force majeure, war, strikes, transport disruption, customs detention, government action, payment-system failure, cyber incidents, supplier failure or sudden regulatory changes affecting the Goods.
27.2 In such cases, delivery periods are extended accordingly, or we may withdraw from the contract in whole or in part if performance becomes impossible or commercially unreasonable.
28.1 These T&Cs and all contracts between us and the customer are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
28.2 If the customer is a Consumer residing in the EU or another jurisdiction with mandatory consumer protection rules, those mandatory protections remain unaffected.
28.3 For disputes with Business Customers, the exclusive place of jurisdiction shall be the competent court at our registered office, unless mandatory law provides otherwise.
29.1 These T&Cs may be provided in multiple languages.
29.2 In the event of discrepancies, the English version shall prevail to the extent permitted by mandatory law.
30.1 If any provision of these T&Cs is invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.
30.2 The invalid or unenforceable provision shall be replaced by the applicable statutory rule or, where permitted, by a valid provision that most closely reflects the economic intent of the original provision.
